Privacy Policy

Last Updated: 12 September 2026

MDM Solutions (“MDM Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, enquire about our services, submit an application, or otherwise interact with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

This Privacy Policy applies to our website, themdmsolutions.com, and the services, forms, and digital interactions operated by or on behalf of MDM Solutions.

1. Information We Collect

Depending on how you interact with MDM Solutions, we may collect the following categories of information.

Information You Provide to Us

When you contact us, request information, submit an enquiry, request a consultation, apply for a role, or use a form on our website, you may provide information such as:

First and last name
Email address
Telephone or WhatsApp number
Business or company name
Website or social media details
Services you are interested in
Project requirements and enquiry details
Appointment or consultation information
Information contained in correspondence with us
CV, resume, portfolio, or other recruitment information when applying for a role
Any other information you voluntarily provide

Please avoid submitting sensitive personal information unless it is genuinely necessary for your request.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website or source
Date and time of visits
Time spent on pages
Website interactions
General diagnostic and performance information
Permitted campaign and attribution information

We may collect this information through cookies, analytics technologies, server logs, pixels, tags, or similar technologies.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

Respond to enquiries and requests
Provide information about our services
Arrange consultations or appointments
Prepare proposals and communicate about potential projects
Deliver and manage contracted services
Provide customer support
Manage client relationships
Operate our CRM and lead-management processes
Send relevant service communications
Process job and recruitment applications
Improve our website, services, and customer experience
Understand website performance and visitor behaviour
Measure marketing and advertising performance
Maintain website and information security
Prevent fraud, abuse, or unauthorised activity
Maintain appropriate business and transaction records
Comply with applicable legal and regulatory obligations

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information and obtain consent where necessary.

3. Marketing Communications

Where permitted by applicable law, we may send information about MDM Solutions services, updates, or relevant offers.

Where consent is required, we will request it before sending applicable marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional, contractual, account, appointment, or service-related communications.

Submitting a service enquiry does not automatically mean that you have agreed to receive unrelated marketing communications.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, measure performance, support analytics, and, where applicable and permitted, measure advertising activity.

Cookies may include:

Essential Cookies

These cookies support functionality necessary for the website and its services to operate.

Analytics Cookies

These may help us understand how visitors use our website, including which pages are visited and how visitors interact with the site

Functionality Cookies

These may remember certain preferences and improve the visitor experience.

Advertising and Measurement Technologies

Where used and permitted, these technologies may help us understand the effectiveness of advertising campaigns and website conversions.

Where required, non-essential cookies or similar technologies will be used subject to the applicable consent requirements.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. CRM, Forms and Enquiries

When you submit an enquiry, consultation request, or other website form, the information you provide may be transferred to and processed through systems used by MDM Solutions to manage enquiries, customer relationships, appointments, communications, and follow-up.

This may include CRM, form, calendar, email, telephone, SMS, WhatsApp, automation, or related service providers where applicable.

We use this information to respond to your request and manage the relevant business relationship.

We do not treat recruitment applications as sales enquiries and they should not be placed into unrelated sales or marketing workflows solely because an applicant submitted a careers form.

6. Analytics and Advertising

We may use analytics and advertising measurement services to understand website performance, traffic sources, campaign effectiveness, and conversions.

Depending on our current technology configuration, these services may process technical identifiers, device information, website interactions, referral information, and permitted advertising or campaign parameters.

We aim to configure analytics so that ordinary analytics events, URLs, and page titles do not intentionally contain information such as your name, email address, telephone number, or free-text enquiry.

The specific technologies used on the website may change as our business and technology stack develops.

7. How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted service providers that support our operations, such as providers of:

Website hosting and infrastructure
CRM and automation systems
Website forms and booking systems
Email and communications services
Analytics and measurement tools
Advertising platforms
Cloud storage
IT and security services
Professional, legal, accounting, or compliance services

These providers may process information only as necessary to provide their services, subject to their contractual obligations and applicable law.

If MDM Solutions is involved in a merger, acquisition, restructuring, financing, or transfer of all or part of its business, relevant information may be transferred as part of that transaction subject to applicable legal requirements.

8. International Data Transfers

Some service providers we use may process or store information in countries other than the country in which you are located.

Where personal information is transferred internationally, we will take reasonable steps and use appropriate safeguards where required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining business records, handling disputes, meeting contractual obligations, and complying with applicable legal requirements.

Different categories of information may have different retention periods.

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.

10. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the laws applicable to your personal information, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information about how your personal information is used
Exercise other rights available under applicable privacy laws

Some rights may be subject to legal exceptions or verification requirements.

To make a privacy request, please contact MDM Solutions using the contact information below.

12. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, applications, or services operated by third parties.

MDM Solutions does not control the privacy practices of independent third parties. When you leave our website or interact directly with a third-party service, its own privacy policy and terms may apply.

We recommend reviewing the relevant third party's privacy information before providing personal information.

13. Children's Privacy

Our website and professional services are not intended to knowingly collect personal information directly from children where such collection would be prohibited by applicable law.

If we become aware that personal information from a child has been collected in circumstances requiring parental or guardian consent and such consent has not been obtained, we will take reasonable steps to address the matter.

14. Recruitment Information

If you apply for a role with MDM Solutions, we may process information including your contact details, CV or resume, portfolio, employment history, qualifications, and other information relevant to assessing your application.

Recruitment information will be used for recruitment and related administrative purposes and should not automatically be used for unrelated sales or marketing activities.

We may retain recruitment information for an appropriate period where permitted or required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When material changes are made, we will update the Last Updated date displayed at the top of this page and provide any additional notice required by applicable law.

We encourage visitors to review this Privacy Policy periodically.

16. Contact MDM Solutions

If you have questions about this Privacy Policy, how MDM Solutions handles personal information, or wish to exercise an applicable privacy right, please contact us: